Ela Mazurkiewicz

July 31 2026

Tribal knowledge: how to keep it accessible and stop it from walking out the door

Every company has people who simply know what to do, even though it's not in any procedure. As long as they're around, processes run smoothly. How much depends on them comes to light with every vacation, audit, or move to another role — and hits hardest when someone hands in their notice. How do you protect employee knowledge so that your company's operational continuity doesn't hang on one person? How do you identify the knowledge that stops processes when it's missing? And how do you decide what to write down, what to automate, and what to grow in a second person? That's what we'll look at in this article.